Privacy Policy

Swibi Fibernet

SWIBI AIRNET BROADBAND SERVICES PVT LTD.

Effective Date: 11 August 2026
Last Updated: 11 August 2026

SWIBI AIRNET BROADBAND SERVICES PVT LTD. (“Swibi Fibernet”, “Swibi”, “we”, “our”, or “us”) respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our broadband internet services, visit our website, contact our support team, or otherwise interact with us.

By using our services or providing your information to us, you acknowledge this Privacy Policy.

1. Information We May Collect

We may collect information necessary to provide and manage our broadband and related services, including:

Personal Information

• Customer name
• Residential or installation address
• Billing address
• Mobile number
• Email address
• Customer/account ID
• Date of birth, where required
• Identity and address proof/KYC information as required by applicable law or regulatory requirements

Service and Technical Information

We may collect technical information associated with the provision and management of internet services, including:

• Broadband connection details
• Service plan and subscription details
• Connection status
• IP address information
• Login/session and authentication information
• Network equipment details
• Router/ONT/ONU information where relevant
• Service usage and network performance information
• Fault, downtime, and support records
• Technical logs required for network operation, security, troubleshooting, or regulatory compliance

Billing and Payment Information

We may process or maintain:

• Invoice and payment records
• Transaction references
• Payment status
• Subscription and renewal information
• Refund or adjustment records

Payments processed through third-party payment gateways, banks, UPI providers, or other payment service providers may also be subject to their respective privacy policies.

2. How We Use Your Information

Information collected by Swibi Fibernet may be used to:

• Process new broadband connection requests
• Complete customer verification and activation
• Install and maintain broadband services
• Authenticate and manage customer accounts
• Generate invoices and process payments
• Provide technical and customer support
• Diagnose network faults
• Monitor and improve network performance
• Communicate planned or unplanned outages
• Send service renewal and payment reminders
• Notify customers about plan changes and service updates
• Prevent fraud, abuse, and unauthorized network access
• Maintain network and information security
• Comply with applicable laws, regulations, licence conditions, government directions, and lawful requests from competent authorities

Where permitted, we may also inform existing or prospective customers about relevant plans, upgrades, offers, and services.

3. Internet Traffic and Network Data

As an Internet Service Provider, certain technical and network information may be generated or processed when customers use our services.

Such information may be processed where reasonably necessary for:

• Delivering internet connectivity
• Network routing and management
• Cybersecurity
• Network abuse prevention
• Troubleshooting
• Quality monitoring
• Capacity planning
• Compliance with applicable legal or regulatory requirements

Swibi Fibernet does not intend to access the content of customers’ private communications except where technically necessary for providing the service or where access, interception, monitoring, preservation, or disclosure is required or permitted under applicable law.

4. Cookies and Website Information

Our website may use cookies or similar technologies to:

• Maintain website functionality
• Understand website usage
• Improve website performance
• Detect technical problems
• Improve user experience

Third-party services integrated into the website may use their own cookies or tracking technologies subject to their respective policies.

5. Sharing and Disclosure of Information

We do not sell customers’ personal information.

Information may be shared with third parties where reasonably necessary, including:

• Network and infrastructure service providers
• Payment processors
• SMS, email, and communication service providers
• Customer-support or billing-platform providers
• Installation and authorised service personnel
• Professional advisers and auditors
• Government departments, law-enforcement agencies, courts, regulators, or other competent authorities where disclosure is legally required

Service providers receiving personal information are expected to process it only for legitimate and authorised purposes.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Unauthorised alteration
• Improper disclosure
• Destruction

However, no internet-connected system or method of electronic storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their Wi-Fi passwords, customer credentials, router credentials, OTPs, and other authentication information.

7. Data Retention

Customer information and service-related records may be retained for as long as reasonably necessary to:

• Provide services
• Maintain customer and billing records
• Resolve disputes
• Prevent fraud and abuse
• Meet accounting and taxation requirements
• Comply with applicable laws, licence conditions, regulatory requirements, and lawful government directions

Information that is no longer required may be deleted, anonymised, or securely disposed of, subject to applicable legal retention obligations.

8. Customer Rights and Requests

Subject to applicable law, customers may contact us regarding their personal information, including requests for correction or updating of inaccurate information.

Certain information may need to be retained even after service termination where retention is required by law or necessary for legitimate business, regulatory, security, billing, or dispute-resolution purposes.

9. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, applications, payment services, or other online services.

Swibi Fibernet is not responsible for the privacy practices, security, availability, or content of independent third-party services. Customers should review the privacy policies of those providers separately.

10. Children’s Privacy

Our broadband services are generally contracted by adults or persons legally capable of entering into a service agreement.

Where a service is used by minors within a household, the subscriber or parent/guardian is responsible for supervising such usage and implementing appropriate parental controls.

11. Legal and Regulatory Compliance

Swibi Fibernet operates its services subject to applicable Indian laws, regulations, licence conditions, government directions, and telecommunications requirements.

Nothing in this Privacy Policy restricts our ability or obligation to comply with a lawful request, direction, order, or requirement issued by a competent authority.

12. Changes to this Privacy Policy

We may revise this Privacy Policy periodically due to changes in:

• Our services
• Business practices
• Technology
• Security requirements
• Applicable laws or regulations

The latest version may be published on our website with an updated “Last Updated” date.

13. Contact Us

For privacy-related questions, corrections, complaints, or requests, please contact:

Swibi Fibernet
SWIBI AIRNET BROADBAND SERVICES PVT LTD.
Technical Manager: T. Karthikeyan

Main Office:
A/137 B-3, Jai Nagar,
Thiruverumbur,
Trichy – 620013, Tamil Nadu, India.

Branch Offices:
Woraiyur
Vayaloor Road
Lalgudi
Mathur

Mobile: +91 98946 91753
Email: karthikeyan@trichyswibi.in
Website: www.trichyswibi.in